Increase Sales

Maximize online sales conversions by engaging your customers directly using live chat. By improving conversion rates and reducing shopping cart abandonment, Realseek impacts sales immediately. Our live chat solution helps you communicate directly with visitors while they are still on your site and prepared to buy. Why have your site just provide information? Instead, engage your website visitors to communicate new products and promotions, manage buying objections and convert them to paying customers.

Key Benefits
• Reduce Shopping Cart Abandonment. Engage your customers at the point of purchase. Place a chat button right on the shopping cart page. Or better yet, offer them assistance with a pro-active Chat Invitation. There is no reason for customers to leave your site because of unanswered shipping questions, confusion about checkout, or lack of confidence in the security or your site ... and with Realseek they won't. By providing a live chat option to customers before they leave your site, you can dramatically reduce abandonment rates.

• Best in Class ROI. We offer the most flexible, professional solution for your live chat and website monitoring needs. No contracts, set-up or consulting fees, and plans starting at less than $25 per operator per month, you save money over the competition using Realseek. Start with 1 operator, upgrade to 5 or 20 ... our solution will grow with your business. We provide volume discounts for larger teams, and additional discounts for quarterly or annual purchases. Take advantage of the best kept secret in live chat.

• Better Understand Customer Needs. Web customers prefer live chat. By engaging customers instantly, your sales staff can ask more specific questions to better understand their needs. Customers can get answers to buying questions, enabling your sales staff to impact decisions at the point of purchase.

• Increase Customer Confidence. We've all visited sites we weren't sure if we could trust. Providing customers with the option to communicate with your company via live chat demonstrates a strong commitment to customer service and satisfaction. With the anonymity of the web, customers trust sites that offer live support and are more likely to become repeat customers.

• Generate More Sales Leads. If a chat represents a potential sales opportunity that needs additional follow-up, create and capture contact information associated with the new sales lead, for later follow-up by phone or email.

• Convert More Browsers to Buyers. Initiate proactive chats with visitors to greet them on your site and to communicate you are available to assist them however needed. Proactive chat invitations are also a great way to communicate about current promotions or discounts on your site.

• Get the Most of Your Online Marketing! Online ad spending is booming - what are you doing to capitalise? With the increase in traffic from online ads, Realseek will turn your website into a virtual sales force giving customers live help. Identify visitors based on which pages they have visited, how long they remained on a page, the referrer URL, search term, and even how many times they've previously visited your site. Initiate live chats, or send an invitation to chat. Make a connection with your customers.

Improve Communication

Use live chat to engage customers to improve trust and confidence, and increase customer loyalty and satisfaction.  Compared with phone or email support, Realseek improves operator productivity and reduces service costs.  Instead of handling one call at a time, your customer service operators can manage 3-6 chats at once.  This means customers wait less and never have to leave your site for answers.  And with Realseek, it costs less to deliver this level of service.

Key Benefits
• Increase Customer Satisfaction, Retention and Loyalty. As the web becomes a more popular shopping outlet, service responsiveness has become an increasing complaint against websites. Provide your website visitors with instant live chat support for questions before, during and after the buying process. You wouldn't leave your physical storefront empty, making customers figure things out for themselves ... staff your website with live chat operators and you will see return customers. With Realseek, you can maintain an indefinite history of those customers with our online chat history and visitor monitoring capabilities.

• Real-time History. Realseek allows your service and support staff on-demand access to the chat, visit and email history of each return customer. You never have to search for related information on return customers because it is right at your fingertips. This dramatically improves customer loyalty and customer satisfaction.

• Reduce Support Costs Dramatically. Live chat is more scalable and less expensive than phone support. Reduce your service call volume and wait time by up to 90%, at much less initial cost. One operator at less than $25/month can handle up to 6 (even 10) chats simultaneously, easily 6x the productivity of a phone operator. Response time improves, teams become more efficient, call and email volume decrease, but customer satisfaction increases!

Prices

Realseek is cost effective for any size company and will allow your team to generate more revenue and reduce costs well in excess of the small monthly fees. Live chat and visitor monitoring with essential features.